Privacy Policy – United States and All Other Countries

Table of Contents


Privacy Policy

Effective Date: July 12, 2023

This Privacy Policy describes our practices in connection with the collection use and disclosure of personal information through the websites operated by HW Holdco, LLC and its divisions and affiliates, d/b/a Zonda Home (“Zonda”) at which this Privacy Policy is posted (the “Sites”), as well as other personal information we collected from and about you in other contexts. Regarding our online collection, we note that some of the Sites may include features that do not appear on other Sites, and you should see the applicable terms of each Site for the specific policies for each Site. With respect to our online collection of personal information, this Policy applies only to the Sites and not to any third-party websites that may be accessible from any Site. This Policy also describes Zonda’s offline personal information collection and use practices, and the practices it employs when collecting personal information online through means other than these Sites (for example, if you send us an e-mail message).

Please be sure to read this Privacy Policy before using any Site or submitting information through a Site. This Privacy Policy is current as of the Effective Date above but may change from time to time, so please check this policy periodically for updates. If we make any substantive changes to this Policy, we will announce it on our Sites. Once the changes have been made, your continued use of any of the Sites will constitute your acceptance of the revised Policy.

Residents of certain U.S. states can learn more about the personal information we collect from and about you, including personal information collected online and offline, in the Supplemental Notice for Certain U.S. State Residents section of this Privacy Policy by clicking here.

If you have questions or concerns regarding our Privacy Policy, or about the manner in which we or our service providers treat your personal information, please contact our Privacy Officer via email at, or by writing to us at Zonda; ATTN: Customer Service; 4000 MacArthur, Suite 400, Newport Beach, CA 92660. This Privacy Policy is incorporated by reference within the Zonda Terms and Conditions of Use.


What information does Zonda collect and how is it used?

With respect to our online collection of personal information, our Sites collect the below categories of information in several areas, including for magazine subscription pages, trade show registrations, bookstore transactions, newsletter sign up pages, website registrations, and online surveys. The information we request for you to participate in these features may include personal information (that is, any information, in digital, hard copy, or other forms, that can be used alone or together with other information to directly or indirectly identify a specific individual or household). “Personal information” as used in this Privacy Policy includes pseudonymized, encrypted. It does not include deidentified or aggregated data.

  • Contact information, such as name, address, location, email, and telephone number
  • Online identifiers, such as IP address, cookies, username, and password
  • Commercial information, such as property records, deed or title information, or other purchase histories, not collected from publicly available government records
  • Professional, employment, or education information, such as copies of your resume or CV and any other information required to verify your qualifications, for recruitment purposes
  • Visual, electronic, or similar information such as images
  • Financial information, such as credit card information, for paid online accounts

The information we collect is used to provide you with services from Zonda, respond to your specific requests, to send you periodic information and special offers from Zonda and our sponsors, to provide you with updates on Zonda offerings and features, to provide you with product information from manufacturers in our database, to provide notice of changes to our Terms and Conditions of Use and Privacy Policy, to provide our sponsors and business partners with data about our users to analyze Sites usage and improve the services offered, and to detect and protect against error, fraud or other criminal activity. The information you provide is also used to understand users’ interests and behavior, and may be combined and analyzed with information Zonda may have from other online or offline sources for marketing or other purposes.

As you navigate through our Sites, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies and means. Like most website operators, Zonda uses cookies, web beacons, log files, and other electronic information collection mechanisms to track IP addresses and gather certain information from website users. IP addresses are collected for system administration purposes and for studying how people use our Sites and how we can improve them. When you use a Site, we may record information about your usage of the Site, such as by using the Site’s groups, forums, or blogs and/or uploading images or photos. If you are logged into a Site, we may associate the login information with your account information. In order to ensure the quality of our Sites’ services to you, we may place a tag (also called a web beacon) in HTML-based customer support e-mails to or other communications with you in order to confirm delivery. Zonda uses cookies to identify registered Site users and to automatically give them access to “member only” content areas such as articles and reports, and to provide them with access to previously-stored information. Zonda also uses cookies to estimate our audience size and usage patterns and to track the aggregate number of customer returns at our Sites. Additionally, Zonda uses cookies to help simplify the process of filling out certain forms on our Sites that allow you to request information from manufactures in our catalog and/or our advertisers. Finally, Zonda uses Google Analytics and the information we get from Google Analytics only to improve this site. Please refer to Google’s Privacy Policy for more information. You may also choose to download the Google Analytics opt-out browser add-on. You can choose whether or not you accept cookies by changing the settings of your browser. You can also manage many companies’ cookies used for online advertising via the consumer choice tools created under self-regulation programs in many countries, such as the choices page. However, certain parts of our Sites may not work if you turn off cookies on your browser.

RESIDENTS OF CERTAIN U.S. STATES can learn more about how we may share the personal information we collect from and about you in the Supplemental Notice for Certain U.S. State Residents section here.


With whom does Zonda share your information?

Zonda shares your information with its affiliates and business partners, including agents such as third-party mail processing facilities. We may employ contractors to help with our operations. Some or all of these contractors may access the databases of user information. These contractors are and will be subject to confidentiality agreements that restrict their use and disclosure of all information they obtain through their relationship with Zonda.

In limited circumstances, Zonda may also share information about its subscribers with third parties in whose products or services Zonda believes you may be interested or third parties who may be interested in your products or services. Subject to applicable law, we may sell, rent, license, trade or otherwise disclose your personal information, including but not limited to your mailing address, phone number, and other registration information, to third parties for marketing, merchandising, or other purposes, and you should presume that your personal information may thus be subject to future transactions. When sharing your information with third parties, Zonda endeavors to oblige the third parties, via limited use or nondisclosure obligations where applicable, to follow practices substantially similar to those of Zonda with respect to such information.

Zonda will also share your information if required or permitted by law to do so, to comply with applicable laws or valid legal process such as in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, to protect the rights or property of Zonda, or as otherwise may be required or permitted by applicable U.S., Canadian, or other law or legal process, which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities.

Additionally, if part or some of our assets are involved in a prospective or completed purchase by a third party, Zonda will share your information with the purchaser of all or part of our assets. If you use our “tell a friend” service to e-mail one of our articles, reports or product descriptions to a friend or colleague, Zonda will automatically send this person a one-time e-mail, attaching to the e-mail the content you wished for your friend to receive. You must ensure that you only refer individuals with whom you have a personal or family relationship, and who would want to receive the referral. Your e-mail address will appear on the “From” line of this e-mail, thereby disclosing this information to whoever opens and reads the e-mail. Zonda may provide users with the opportunity to request additional information from product manufacturers in our online directory or from our advertisers. If you specifically request information from a manufacturer or from one of our advertisers, your contact information will be given to that manufacturer or advertiser, to allow them to decide the best way to fulfill your request. Some of our advertisers may display ads on the Sites that solicit, or contain technology to collect, information about our users. This information is collected and used by our advertisers and is outside of our control. If you have any questions about an advertisement, you should contact the responsible advertiser directly.

Residents of certain U.S. states can learn more about how we may share the personal information we collect from and about you in the Supplemental Notice for Residents of Certain U.S. States section here.


What options do you have about how Zonda uses or shares your information?

If you no longer wish for us to share your mailing address or other contact information with our sponsors or other third parties, please send us an e-mail at For us to be able to locate your record, your e-mail must include your name, mailing address, e-mail address, and must identify the Zonda product, event, or service for which you are registered. We will endeavor to process your request within 10 days, and thereafter we will no longer share your contact information with third parties. Please note that we will not be able to stop third parties from sending you information about their products or services if your information was shared with them before we received your request. Regarding e-mail specifically, you have the opportunity to elect to stop receiving advertising messages from Zonda about our products or services each time you receive such a communication from us. To unsubscribe from such advertising e-mail messages, please follow the “unsubscribe” directions included in that e-mail message. We will endeavor to process your request within 10 days. Please note that during that time, you may continue to receive e-mail messages from Zonda about its products or services. Additionally, regardless of whether you have unsubscribed from receiving advertising and promotional material from Zonda, you will continue to receive transactional information from us, such as information relating to your account or payment or bill information. If you receive broadcast e-mail messages that we may send about third party manufacturers in whose products or services we believe you may be interested, and no longer wish to receive such messages, you can do so by following the “unsubscribe” directions included in the e-mail message you receive. If you have further questions regarding your options with respect to your account information, please contact us at the e-mail or mailing address included at the beginning of this Privacy Policy.

How does Zonda respond to ‘Do Not Track’ signals?

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT.

What kind of security measures does Zonda use?

We have put in place reasonable and appropriate administrative, physical, technical, and managerial procedures to attempt to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. However, please remember that no transmission of data over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information that you transmit to us or from us, and you do so at your own risk. Once we receive your transmission, we use our best efforts to ensure its security on our systems. Zonda, however, will have no liability for disclosure of information obtained due to errors in transmissions or the unauthorized intervention of third parties.

Passwords may be used by a Site to protect your personal information. We recommend that you do not share your passwords with anyone, and notify us promptly if you believe your password security has been breached. Zonda will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Also, if you are using a computer that others have access to, such as one in a computer lab, Internet cafe or public library, always remember to log out and close your browser window when leaving any of our Sites. In addition, any personal information or sensitive data that you disclose through any discussion boards or other public online forums hosted on the Sites may be collected and used by others. We recommend caution when giving out personal information to others in these public online forums. When you provide information on these forums, you do so at your own risk. The information you share may be viewed by any other user of the Sites.


What is Zonda’s position on children under 16 visiting the Sites?

These Sites are not intended for children under the age of 16. We will not knowingly collect personal information from Site visitors in this age group. We encourage parents to talk to their children about their use of the Internet and the information they disclose online. If a child has provided us with personal information, a parent or guardian of that child may contact us via e-mail at the above e-mail address if they would like this information deleted from our records. We will use reasonable efforts to delete the child’s information from our databases.


Links to non-Zonda Websites

Many of our Sites contain links to websites owned and operated by unaffiliated third parties. These links are provided as a service to you, and do not constitute Zonda’s endorsement or support of the third-party websites. The third parties who operate these sites have their own information collection and use practices, and Zonda is not responsible for either the privacy practices or the content of these sites. When you follow a link and leave a Site, you do so at your own risk. We encourage you to review the privacy policies of each third-party site before
providing your personal information, and to contact the providers directly if you have any questions about their privacy policies.


Social Media Sites

A Site may contain links to third party social media sites, such as Ning, Facebook, Twitter or YouTube. The operators of such social media sites may collect personal information and use and disclose such information in accordance with their own privacy policies. For each such site, you should check with the site operator regarding its policies regarding the collection, use and disclosure of personal information.


International Users

The Sites are hosted in the United States. If you use the Sites from any region with laws governing data collection, use, and disclosure that may differ from U.S. law, please note that you are transferring your personal information to the United States. By providing personal information under this Privacy Policy, you consent to the use of personal information in accordance with this Privacy Policy and the transfer of your personal information to the United States.

The Sites do not offer goods or services to data subjects in the European Union, nor do the Sites monitor online behavior that takes place within the European Union.


Exercising Your Privacy Rights.

We have listed the privacy rights for several jurisdictions below, but we understand you may have additional rights in your jurisdiction. You may contact us directly at any time about exercising your data protection rights. We will consider your request in accordance with applicable laws.

Canadian Residents

Access to Information. Subject to limited exceptions under applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody and control. You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by contacting us at the e-mail or mailing address included at the beginning of this Privacy Policy. We may request certain personal information for the purpose of verifying your identity when you request access to your personal information records.

Residents of Certain U.S. States

Residents of certain U.S. states can learn more about the personal information we collect from or about you through both your online and offline interactions with our products or services in the Supplemental Notice for Residents of Certain U.S. States section by clicking here.


Privacy Policy Supplemental Notice for Residents of Certain U.S. States

State consumer privacy laws give residents of certain U.S. states the right to know what personal information Zonda collects about them (online and offline) and whether this information is shared with third parties, as well as certain rights regarding Zonda’s collection and use of their personal information. This Supplemental Notice provides the information required under these state laws. Any terms defined in the state laws have the same meaning when used in this Supplemental Notice.

We have listed the privacy rights for several jurisdictions below, but we understand you may have additional rights in your jurisdiction. You may contact us directly at any time about exercising your data protection rights. We will consider your request in accordance with applicable laws.:

Right to Notice. Before or at the time we collect personal information from you, you have the right to receive notice of the personal information to be collected and the purposes for which we use it. This Privacy Policy and Supplemental Notice are intended to satisfy this requirement. You also have the right to request that we disclose to you the categories of personal information we have collected about you in the preceding 12 months, along with the categories of sources from which the personal information was collected, the purpose for collecting or selling the personal information, the categories of third parties with whom we shared the personal information, and the categories of third parties with whom we sold the personal information.

Right of Access. You have the right to request that we disclose or provide you with access to the specific pieces of personal information we have collected about you in the preceding 12 months.

Right to Deletion. You have the right to request that we delete the personal information we collect from you. However, in certain situations we are not required to delete your personal information, such as when the information is necessary in order to complete the transaction for which the personal information was collected, to provide a good or service requested by you, to comply with a legal obligation, to engage in research, to secure our websites or other online services, or to otherwise use your personal information internally in a lawful manner that is compatible with the context in which you provided the information.

Right to Correction.You have the right to request the correction or rectification of inaccurate information in the personal information we maintain about you.

Right to Portability. You may have the right to receive a portable format of your personal information that allows the information to be transmitted to another entity.

Right to Opt-Out of the Sale or Sharing of Personal Information. Residents of certain U.S. states have the right, at any time, to opt out of the sale or sharing of your personal information. To exercise this right, please click Do Not Sell or Share My Personal Information here or on any Zonda webpage where the Do Not Sell or Share My Personal Information button is present.

Right to Limit the Use of Sensitive Personal Information.You may have the right to direct us to use or disclose sensitive personal information only for providing goods or services, or as otherwise permitted under applicable law. We do not use or disclose sensitive personal information for any purpose other than providing our goods and services to you, or as otherwise permitted under applicable law.

Right Not to Be Subject to Discrimination. You have the right to be free from discrimination or retaliation for exercising any of your privacy rights as described above.

Right to Opt-Out of Automated Processing & Profiling. You may have the right to opt out of the processing of personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

Exercising Your Privacy Rights. You can exercise your rights by sending an email to us at, or by visiting here. 

We value the security and confidentiality of your personal information. Therefore, if you exercise your right to notice, right of access, or right to deletion, we must first verify your identity to make sure that you are the person about whom we have collected personal information. We verify every request carefully. You may also authorize someone else to submit these requests on your behalf. Consumers who are unable to review or access this Supplemental Notice due to a disability may call us at 1-866-846-0282 to access this Supplemental Notice in an alternative format.

Right to Appeal. If we do not decide to act in response to your request to exercise a right, we will provide a timely response detailing the reasons for not taking the action and, depending on your jurisdiction, any rights that you may have to appeal our decision.

Third-Party Marketing. California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please contact us using the contact details provided above.